BILLION GEN Privacy Policy

Billion Gen

Last Updated: April 30, 2025

Billion Gen ("Company," "we," "us," or "our") is committed to protecting the privacy and personal information of every individual who visits our website, submits an inquiry, or communicates with us. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website at https://billiongen.com and through our business communications. By accessing our website or providing us with your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as information collected automatically when you interact with our website. The categories of information we may collect include:

Personal Identification Information:

Full name

Email address

Phone number (including mobile number)

Business name and job title

Mailing or billing address

Business & Service Information:

Details about your business goals, challenges, and needs

Information submitted through contact forms, intake forms, or survey responses

Appointment and scheduling details

Technical & Usage Information:

IP address and approximate geographic location

Browser type and version

Device type and operating system

Pages visited, time spent, and navigation behavior on our website

Referring URLs and traffic sources

Communications Data:

Records of SMS messages, emails, or call interactions with Billion Gen

Opt-in records, including timestamps and method of consent

2. How We Collect Information

Billion Gen collects information through the following methods:

Directly from You:

When you complete a contact or lead capture form on our website

When you book an appointment or schedule a call with our team

When you send us an email, call us, or respond to an SMS message

When you voluntarily provide information during a consultation

Automatically:

Through cookies and similar tracking technologies on our website (see Section 6)

Through analytics platforms that record visitor behavior and traffic sources

Through Our CRM Platform: We use GoHighLevel as our primary customer relationship management (CRM) platform. GoHighLevel acts as a data processor on our behalf and may automatically capture information such as form submissions, appointment bookings, and communication records when you interact with our systems.

3. How We Use Your Information

Billion Gen uses the information we collect for the following purposes:

To respond to your inquiries and communicate with you about our services

To deliver AI-powered lead generation services you have requested or expressed interest in

To send appointment confirmations, reminders, and follow-up messages

To send SMS messages, emails, and other communications for which you have opted in

To improve and optimize our website, services, and marketing efforts

To analyze website traffic and user behavior using analytics tools

To maintain records of communications and business interactions

To comply with applicable legal obligations

To protect against fraud, abuse, or unauthorized access to our systems

We do not use your personal information for any purpose that is incompatible with those described in this Privacy Policy without your prior consent.

4. SMS & Communications

Billion Gen uses SMS text messaging to communicate with clients and prospective clients who have explicitly opted in to receive messages from us.

How You Opt In: By submitting your mobile phone number through any form on our website, by verbally agreeing during a call with our team, or by texting a keyword to our business number, you expressly consent to receive SMS messages from Billion Gen. Consent is obtained at the point of form submission or interaction and is recorded with a timestamp.

Types of Messages You May Receive:

Responses to your inquiries or requests

Appointment confirmations, reminders, and rescheduling notifications

Follow-up messages related to services you have inquired about

Informational updates related to your active engagement with Billion Gen

Message Frequency: Message frequency may vary depending on your level of engagement with Billion Gen and the nature of services requested. You may receive multiple messages per week during active campaigns or service delivery.

Rates & Charges: Message and data rates may apply. Please check with your mobile carrier for details regarding any applicable fees.

Opt-Out Instructions: You may opt out of receiving SMS messages from Billion Gen at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and no further messages will be sent to your number. To re-subscribe at any time, reply START.

HELP Instructions: If you need assistance regarding our SMS communications, reply HELP to any message or contact us directly at [email protected] or +1 (423) 594-2030.

Consent Is Not a Condition of Purchase: You are not required to consent to receive SMS messages as a condition of purchasing or receiving any service from Billion Gen. You may opt out at any time without affecting your access to our services.

SMS Consent & Data Sharing: Consent to receive SMS messages from Billion Gen is never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

5. Data Sharing Policy

Billion Gen takes your privacy seriously and strictly limits how your personal information is disclosed to outside parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Permitted Disclosures: We may disclose your information only in the following limited circumstances:

Service Providers: We may engage trusted third-party service providers (such as GoHighLevel) who process data on our behalf, under strict confidentiality and data processing agreements, solely to deliver services to you.

Legal Compliance: We may disclose information when required by law, court order, or governmental authority.

Business Protection: We may disclose information to protect the rights, property, or safety of Billion Gen, our clients, or the public.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

What We Never Do:

We never sell your personal information to any third party.

We never rent or trade your personal information to any third party.

We never disclose your SMS opt-in data or mobile consent to affiliates or third parties for marketing purposes.

We never share lead data for any promotional purpose outside of delivering our own services to you.

6. Cookies & Tracking Technologies

Our website at https://billiongen.com may use cookies and similar tracking technologies to improve the browsing experience and gather analytical data. Cookies are small text files placed on your device that help us understand how visitors interact with our website.

Types of Technologies We May Use:

Essential Cookies: Required for the website to function correctly, including session management and security.

Analytics Cookies: Used to track visitor behavior, page views, session duration, and traffic sources so we can improve our website.

Marketing & Pixel Tracking: We may use tracking pixels or similar technologies in connection with our advertising activities to measure the effectiveness of campaigns.

You may control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of certain areas of our website.

7. Data Security Practices

Billion Gen implements reasonable and appropriate technical and organizational measures to protect the personal information we collect against unauthorized access, loss, misuse, alteration, or disclosure. These measures include:

Use of secure platforms and encrypted communications

Access controls limiting who within our organization can view personal data

Regular monitoring of our systems for potential vulnerabilities

Use of GoHighLevel's built-in security infrastructure for CRM data storage and processing

While we take these measures seriously, no method of data transmission or storage over the internet is completely secure. We cannot guarantee absolute security of your information, and you provide it at your own risk. We will notify you in the event of a data breach as required by applicable law.

8. Data Retention

Billion Gen retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

Contact and lead information is retained for as long as a business relationship exists or is reasonably anticipated.

Communication records (SMS, email, call logs) are retained for up to three (3) years from the date of last contact, unless otherwise required by law.

Appointment and scheduling data is retained for a minimum of one (1) year.

Opt-in and consent records are retained for a minimum of five (5) years to support compliance documentation.

When personal information is no longer needed, we securely delete or anonymize it in accordance with applicable data protection standards.

9. Third-Party Services

Billion Gen uses certain third-party platforms and services to operate our business. These providers act as data processors on our behalf and are required to handle your information in a manner consistent with this Privacy Policy.

GoHighLevel (Primary Data Processor): GoHighLevel is our primary CRM, automation, and communications platform. GoHighLevel processes and stores contact information, form submissions, appointment data, SMS and email communications, and workflow automations on our behalf. GoHighLevel acts strictly as a data processor and does not use your data for its own marketing purposes. For more information, visit GoHighLevel's Privacy Policy at https://www.gohighlevel.com/privacy-policy.

Other Third-Party Tools: We may also use other tools for analytics, website hosting, or business operations. Any third-party tools we use are vetted for data security and are prohibited from using your data for purposes beyond those we specify. A current list of third-party tools is available upon request by contacting us at [email protected].

We are not responsible for the privacy practices of third-party websites that may be linked from our website. We encourage you to review the privacy policies of any external sites you visit.

10. Your Rights & Choices

Depending on your location, you may have the following rights with respect to your personal information:

Right to Access: You may request a copy of the personal information we hold about you.

Right to Correction: You may request that we correct any inaccurate or incomplete information we hold about you.

Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

Right to Opt Out of Communications: You may opt out of SMS messages at any time by replying STOP, and from email communications by clicking the unsubscribe link in any email.

Right to Data Portability: You may request your data in a structured, machine-readable format where technically feasible.

Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the information provided in Section 14. We will respond to all valid requests within a reasonable timeframe and no later than thirty (30) days.

11. Opt-Out Instructions

SMS Messages: Reply STOP to any SMS message from Billion Gen. You will receive a one-time confirmation and no further messages will be sent.

Email Communications: Click the "Unsubscribe" link at the bottom of any marketing email from Billion Gen, or email us directly at [email protected] with the subject line "Unsubscribe."

All Communications: Contact us directly at [email protected] or +1 (423) 594-2030 to request removal from all communications. We will honor your request promptly.

12. Children's Information

Billion Gen's website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete it from our records. If you believe we may have collected information from a child under 13, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

Billion Gen reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or through a prominent notice on our website. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed of how we protect your information.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Billion Gen 254 Chapman Rd, Ste 208 #27383 Dayton, Ohio Email: [email protected] Phone: +1 (423) 594-2030 Website: https://billiongen.com